The ServiceNow System Administrator Certification (CSA) demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Successfully passing this certification exam also establishes a set of skills necessary to continue in the ServiceNow Certification paths. It is a prerequisite for advanced courses. This course will master the configuration and maintenance of the ServiceNow system.  Gain practical experience to identify issues on a service health dashboard, pinpoint disruptions with service maps and automate processes with the ServiceNow automation system.

What you will learn:

After completing this ServiceNow system admin Training course, you will be able to:

• Deploy a ServiceNow platform in your organization
• Learn ServiceNow UI key components
• Organize users through access control rules, grant access to different applications on the platform
• Understand database schema, populate the database and protect it too
• Perform basic reporting and performance analytics
• Create service catalog items and define SLAs
• Perform core application administration
• Maintain ServiceNow using Update Sets and Upgrade History and Status
• Learn ServiceNow workflow automation activities and approvals
• Confidently appear for ServiceNow Admin Certification Exam

Who should take this course:

• Any IT professionals looking to upgrade their skills to Cloud-based IT service management tools
• Teams working on ServiceNow Systems Professionals who are working or want to work in Cloud Computing platform.
• Functional consultants who are looking to switch to ServiceNow.

Program Components

• ServiceNow System Administrator, CSA Training Program
• Learning ServiceNow  Administration and Development, Woodruff
• Mastering ServiceNow, Wood
• Spinning Up ServiceNow IT Service Managers Guide to Successful User Adoption, Kahlout