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ServiceNow System Administrator, CSA

 

The ServiceNow System Administrator Certification (CSA) demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system. Successfully passing this certification exam also establishes a set of skills necessary to continue in the ServiceNow Certification paths. It is a prerequisite for advanced courses. This course will master the configuration and maintenance of the ServiceNow system.  Gain practical experience to identify issues on a service health dashboard, pinpoint disruptions with service maps and automate processes with the ServiceNow automation system.

 

What you will learn:

After completing this ServiceNow system admin Training course, you will be able to:

  • Deploy a ServiceNow platform in your organization
  • Learn ServiceNow UI key components
  • Organize users through access control rules, grant access to different applications on the platform
  • Understand database schema, populate the database and protect it too
  • Perform basic reporting and performance analytics
  • Create service catalog items and define SLAs
  • Perform core application administration
  • Maintain ServiceNow using Update Sets and Upgrade History and Status
  • Learn ServiceNow workflow automation activities and approvals
  • Confidently appear for ServiceNow Admin Certification Exam

 

Who should take this course:

  • Any IT professionals looking to upgrade their skills to Cloud-based IT service management tools
  • Teams working on ServiceNow Systems Professionals who are working or want to work in Cloud Computing platform.
  • Functional consultants who are looking to switch to ServiceNow.

 

Program Components

  • ServiceNow System Administrator, CSA Training Program
  • Learning ServiceNow  Administration and Development, Woodruff
  • Mastering ServiceNow, Wood
  • Spinning Up ServiceNow IT Service Managers Guide to Successful User Adoption, Kahlout

 

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