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The ITIL Certification - Why you need it



The tech industry is constantly changing, making it difficult to stay current with the latest trends. It can also be difficult to know: when something is just a fad versus something that will be around for a while.  The Information Technology Infrastructure Library, or ITIL, is one of the few things that is an established entity within the IT Security Management (ITSM) field. The standard framework, or the set of best practices, has become the need of the hour for IT professionals involved in IT services and IT management; and this includes IT service and support managers, Project Managers in the IT department, IT consultants, CIOs, and more.


What is ITIL?

ITIL is the most widely accepted foundation framework, a set of practices, used by companies to manage IT services. It provides the structure to manage and deliver different services so that users have a consistent experience. The ITIL practices help achieve good quality service and also help overcome difficulties that may crop up in the development of IT systems.  Many international companies like Microsoft, IBM, Caterpillar, and Boeing among others, have benefited from the successful implementation of ITIL in their IT service management.

Through the use of the ITIL Service Lifecycle, the framework helps organizations transform and adapt to the changing economic climate and the marketplace. This helps with the implementation of further improvements to practices that are oriented at achieving high levels of business performance

Good knowledge of the ITIL basics is therefore going to help the entire team working with ITIL. The need is so much so that more organizations are providing on-site training on implementing the ITIL framework and in some cases also sponsor employees’ ITIL certification journey.


Organizational Benefits

With ITIL, organizations are assured of the following benefits, resulting in heavy demand for certified ITIL professionals:

  1. Increased productivity

  2. Greater customer satisfaction through a professional approach to 

  3. The right use of skills and experience

  4. Improved Return over Investment (ROI) in IT

  5. Reduced service cost by better and efficient utilization of resources

  6. Prevents redundancy of the work conducted

  7. Provides better third party services by improvising on the uses of available skills and expertise

  8. Identifies weak areas and further offers solutions to strengthen it

  9. With an increasing number of IT professionals getting an ITIL certification, organizations are able to save on training and L&D costs

  10. Increased staff retention

  11. Greater visibility of IT costs and assets


Why You Should Consider Certification?

ITIL is a globally recognized set of best practices that finds implementation in IT Services Management, in many organizations. And as is, there isn’t a dearth of ITIL qualified professionals in the IT arena. This adds on as a benefit for organizations as increased availability of ITIL qualified professionals translates to cost reduction on training and successful implementation of the framework.

Thus, getting certified in the different levels of ITIL gives you the edge over the rest of the competitors seeking the same role as you are, or rather as Neil Wilson, an ITIL expert states: it’s a foot in the door, and it gets you on the shortlist!


Benefits of being ITIL Certified

1: Better Pay

As with other certifications, a certification facilitates a pay-rise and promotion to higher tier roles and positions.’s report on ITIL-skilled professionals in the US states that certified ITIL program managers earn an average salary of $119,248 a year, which makes ITIL experts among the highest-paid professionals in the IT industry. As per the report, certified IT architects can earn anywhere between $86,062 and $131,247


2: Skills Honed

Three main features of ITIL contribute to the growing demand and popularity of this framework across international organizations.

They are:

  • a stable foundation or IT environment that the set of practices help achieve

  • keeping up with changing technological demands by constantly evolving and

  • yet being able to provide reliability through maximizing the value of  new technological strategies   

​With that said, it is evident that IT departments will need the implementation of this framework at a greater scale. Furthermore, the ITIL framework is simply a set of techniques and procedures that have been proven successful and effective than others. Gaining knowledge in the framework will make the professional makes work easier and helps you accomplish tasks in cheaper, faster, and easier ways; and also produce better results. This in turn makes employees strong assets to organizations and professionals to be sought-after in the job market.


3: Familiarity with ITSM’s Common Language

While getting onto the certification training, professionals tend to get familiarized with the terms, phrases, and methods of conveying information that are common norms among IT professionals. This acts as a strong differentiator that identifies certified professionals from non-certified. Using the right terms not only means that you can communicate the right idea to your team, but also saves up a lot of time and on wrongly directed functions/processes.

While on the preparation journey for the ITIL certification examinations, candidates will also find that access to preparatory materials is quite easy – there is a wealth of online study guides, practice books, and mobile apps that can help you with every level of the certification process. This eases their path to being certified.


4: Growing Demand for ITIL Certified Professionals

ITIL is closely tied to the ISO/IEC 20000 standards, suggesting the framework's popularity isn't going to drop any time soon. Also, with a little over 800 organizations being ISO/IEC 20000 certified, demand for ITIL professionals continues to remain very high.

Professionals with the certification stand a good chance of being recognized as potential employees to roles that demand ITIL knowledge. The demand is especially high in the field of incident management, process management, service management, release management, and ITSM related project management roles. Underlining the certification's importance, ITIL has also been ranked among the top 15 highest-paying certifications for 2015 by a number of researchers on the web.


5: Paves the Road to Better Roles and Organizations

With the number of acclaimed organizations implementing ITIL being large, the certification gives that edge to candidates to be chosen for the best jobs in the job market in the ITSM arena. Also, certified candidates can make their choice of organizations and roles, rather than waste precious years of their career on roles that are a poor fit to their profiles. It is to be noted in relation to the previous statement that certified professionals no longer have to wait for recruiters to short-list them for a prospective role but instead choose their desired role and organization.


6: Global Implementation

As a certified ITIL, if you decide you want to move abroad, you won’t have to change jobs. There are over 10,000 companies and organizations worldwide that have adopted the ITIL framework. If you prefer to stay in the country, you can check to see if the companies you want to work for have adopted the framework. Even companies that would traditionally not be pegged as ITIL-implementers, such as Disney, utilize the framework.

In concrete terms, what this translates to is - no shortage of job opportunities for a certified ITIL professional!

The benefits that come with this demanded certification are thus plenty and with the growing demand of the framework itself, the certification is setting that essential requirement factor among employers and recruiters, to primarily filter-out certified professionals who get translated as candidates of assured potential. Being certified in the different levels of the ITIL certification helps professionals in all levels of the IT-sphere – from help desk workers to IT Directors. Hence, being certified helps fast-tracking your progress in the IT career ladder. With a couple of years laden in professional experience and a couple of ITIL certifications in hand, one is bound for higher altitudes in their IT career.